How to Cancel a Fiverr Order?

by FiverrAnalytics    Feb 14, 2025

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Fiverr is a great platform for freelancers and clients to collaborate, but sometimes things don’t go as planned. Whether it's a misunderstanding, a change in requirements, or a delayed delivery, you may find yourself needing to "cancel an order on Fiverr." But how can you do it without affecting your order completion rate too much? Let's find out!

How Can a Buyer Cancel an Order on Fiverr?

As a buyer, you can cancel an order if:

•  The seller didn't meet the requirements.
•  The delivery was late.
•  You received poor-quality work.

Steps to Cancel an Order as a Buyer:

1. Go to "Orders" in your Fiverr dashboard.
2. Select the order you want to cancel.
3. Click on "Resolution Center".
4. Choose "Request to Cancel".
5. Provide a reason and wait for the seller's response.

???? Important: It's best to communicate with the seller before requesting a cancellation.

How Can a Seller Cancel an Order on Fiverr?

As a seller, you might need to cancel an order if:

•  The buyer’s requirements are unclear or impossible to fulfill.
•  The buyer is unresponsive.
•  There was a mutual agreement to cancel.

Steps to Cancel an Order as a Seller:

1. Go to "Orders" in your Fiverr dashboard.
2. Open the order you want to cancel.
3. Click on "Resolution Center".
4. Choose "Request to Cancel".
5. Explain the reason clearly.

???? Tip: Always be polite and transparent to avoid negative reviews.

What is the Best Way to Cancel an Order on Fiverr?

The best way to cancel an order is through mutual agreement. This method has the least impact on your order completion rate.

Tips for a Smooth Cancellation:

• Communicate with the buyer or seller.
• Agree on a mutual cancellation to avoid disputes.
• Contact Fiverr Customer Support if needed.

???? Example Scenario: If the buyer ordered the wrong gig, mutual cancellation is the best solution.

Effects of Order Cancellation on Fiverr Order Completion Rate

One of the biggest concerns with "Fiverr order cancel" is the effect on your order completion rate.

• Order Completion Rate = Completed Orders / Total Orders
•  Cancellations reduce the order completion rate.
•  Low order completion rates affect your Fiverr ranking and visibility.

???? Important: Even mutual cancellations affect the order completion rate, but less severely than disputes.

Should I Cancel or Modify My Order on Fiverr?

Not sure whether to "cancel order in Fiverr" or modify it? Here’s a quick guide:

When to Cancel:

•  Requirements are impossible to fulfill.
•  Buyer or seller is unresponsive.
• No mutual agreement can be reached.

When to Modify:

•  Small changes in requirements.
•  Delivery timeline adjustments.
• Mutual agreement on scope changes.

???? Tip: Modifying is always better than canceling for your completion rate.

FAQs About Fiverr Order Cancellations

1. Can I Cancel an Order After Delivery?

Yes, but only if the delivery doesn’t meet requirements or is incomplete.

2. What is Fiverr’s Order Cancellation Policy?

Fiverr allows order cancellations for unmet requirements, poor quality, or delays. Check out the "Fiverr order cancellation policy" for details.

3. Does Fiverr Customer Support Cancel Orders?

Yes, if both parties can't agree, "Fiverr customer support cancelled order" requests can be made.

4. Will Cancellations Affect My Fiverr Level?

Yes, order completion rate is part of the criteria for maintaining and upgrading seller levels.

Final Thoughts on Canceling an Order on Fiverr

"Cancel an order on Fiverr" the right way by:

• Communicating clearly with the other party.
• Choosing mutual cancellations to minimize impact.
• Contacting Fiverr Customer Support as a last resort.

By following these steps, you can maintain a positive reputation on Fiverr while handling cancellations professionally.