How to contact Fiverr Support?

by FiverrAnalytics    Feb 22, 2025

Table of Contents

Fiverr is one of the largest freelance marketplaces, offering services across various industries. Whether you're a seller or a buyer, there may come a time when you need assistance with your account, orders, or technical issues. In this guide, we’ll walk you through the different ways to contact Fiverr support and get your issues resolved efficiently.

What is the Fiverr Help Center?

The Fiverr Help Center is a dedicated platform where users can find answers to frequently asked questions, explore troubleshooting guides, and access customer support. It covers topics like account settings, order issues, seller guidelines, and payment problems.

How to Access Fiverr Help Center:

1. Visit Fiverr Help Center.
2. Browse through the FAQs and guides.
3. Use the search bar to find specific issues.

What are Common Questions for Fiverr Customer Support?

Before reaching out to Fiverr customer support, consider checking the Help Center for answers to common queries:

• Account Issues: How to reset passwords, update profiles, or change payment settings.
• Order Problems: Issues with order delivery, cancellations, or disputes.
• Payment & Withdrawals: Information about Fiverr Balance, PayPal, Payoneer, and bank transfers.
• Seller Issues: Guidelines on gigs, promotions, and Fiverr IT support.

How to Contact Fiverr Support?

If you can't find a solution in the Help Center, here’s how to reach Fiverr support live chat and other support channels:

1. Submitting a Fiverr Support Ticket

The primary way to contact Fiverr customer support is by submitting a ticket.

Steps:

1. Log in to your Fiverr account.
2. Go to the Fiverr Help Center.
3. Click on Submit a Request.
4. Select the relevant issue category.
5. Fill in the details and submit your ticket.

Once submitted, you’ll receive a confirmation email and a response from Fiverr support within 24-48 hours.

2. Fiverr Live Chat Support

Fiverr live chat support is available for Pro and Business account users.

How to Access Fiverr Live Chat:

1. Log in to your Fiverr account.
2. Navigate to the Help Center.
3. If live chat is available for your account type, you will see the chat option.

3. Contact Fiverr Seller Support

Sellers can reach out to Fiverr seller support for issues related to gig approvals, payments, and disputes. The process is the same as submitting a support ticket.

4. Email Fiverr Support

If you prefer email communication, you can send your concerns to Fiverr's official support email: [email protected].

5. Fiverr Support Phone Number

Currently, Fiverr does not offer direct phone support. However, all issues can be resolved via Fiverr support tickets and Fiverr live chat support.

Final Thoughts

Getting in touch with Fiverr customer service is simple and efficient if you follow the right steps. Whether you need help with an order, account issues, or gig-related questions, Fiverr support provides multiple ways to assist you.

Quick Contact Summary:

• Help Center: https://www.fiverr.com/support
• Support Ticket: Submit via Help Center
• Live Chat: Available for Pro & Business users
• Email: [email protected]

For quick responses, always check the Help Center before contacting Fiverr support directly. Happy freelancing!