How to Get a Refund on Fiverr?

by FiverrAnalytics    Feb 25, 2025

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Fiverr is a great platform for freelancers and buyers, but sometimes, orders don’t go as planned. Whether you’re unhappy with the service or faced an issue with the seller, you might be wondering how to request a refund. In this guide, we’ll walk you through the process of getting a fiverr refund and answer some common questions related to Fiverr’s refund policy.

Can I Get My Money Back as a Buyer?

Yes, buyers can request a fiverr refund if they are unsatisfied with an order. However, refunds are subject to Fiverr’s policies and must meet certain conditions. Fiverr usually refunds the amount as Fiverr credits, which can be used for future purchases.

What is Fiverr Refund Policy? Key Points

• Fiverr does not offer cash refunds; refunds are usually credited to your Fiverr balance.
• If a seller fails to deliver the order, the buyer is eligible for a fiverr refund.
• If a completed order does not meet the agreed-upon expectations, buyers can request a fiverr refund request.
• Fiverr holds the authority to mediate disputes between buyers and sellers.

How to Make a Request for Refund?

If you need to request a fiverr refund, follow these steps:

1. Go to the Order Page: Open the order for which you want a refund.
2. Click on "Resolution Center": This option allows you to request a refund or modifications.
3. Select the Reason: Choose the reason for your refund request (e.g., poor quality, seller unresponsive, etc.).
4. Wait for Seller Response: The seller has 48 hours to respond.
5. Contact Fiverr Support: If the seller refuses to refund, you can escalate the issue to fiverr customer support.

What to Do When a Client Asks for a Refund?

If you’re a seller and a client requests a fiverr refund, here’s how to handle it:

• Review the buyer’s concerns and try to resolve the issue amicably.
• Offer a revision if applicable.
• If the buyer insists, process the refund to maintain your Fiverr reputation.

Can I Get a Refund from Canceled Orders?

Yes, when an order is canceled, the payment is refunded to your Fiverr balance. In cases of disputes, Fiverr’s team reviews the situation before issuing a refund.

How to Withdraw Refunded Money?

If your fiverr refund is credited to your Fiverr balance, you can withdraw it using:

• PayPal
• Fiverr Revenue Card
• Direct bank transfer
• Payoneer

Is It Possible to Refund a Completed Order?

Yes, but it’s more difficult. Fiverr encourages resolving issues before marking an order as complete. However, if a seller has violated Fiverr’s terms, you can still request a fiverr refund from customer support.

Frequently Asked Questions

1. How to get money back from Fiverr?

You can request a refund through the resolution center or by contacting fiverr support.

2. Can I get a refund to my credit card or PayPal?

Typically, refunds are credited to your Fiverr balance, but in some cases, Fiverr can issue refunds to the original payment method.

3. How long does it take to process a Fiverr refund?

Refunds usually take 7-10 business days.

4. What if the seller refuses to issue a refund?

You can escalate the issue to Fiverr’s customer support for resolution.

Conclusion

Requesting a fiverr refund is simple if you follow the right steps. Always communicate with the seller first, and if necessary, use Fiverr’s Resolution Center or contact fiverr customer support for assistance. By understanding Fiverr’s refund policies, you can shop safely and confidently on the platform.